Account Theft or Loss

Contact Support

If you discover that your account has been compromised, contact support on our website IMMEDIATELY.

I don't have an account that I can use to submit a ticket
You need to create a new account, preferably with a different email address.

What is required to verify an account?

List of recent payments (SMS, bank transfers, etc.). You received a transaction code and other information for each payment; this is exactly the information we need.

Personal information?
All processing of users’ (customers’) personal data is governed by Act No. 101/2000 Coll., on the Protection of Personal Data, as amended, and other legal regulations in effect in the Czech Republic.

Do I have my account information on the ticket?
Please reply to the ticket in question stating that you wish to have this information removed, as an irresponsible person could access it if your account were compromised. We will remove the information immediately.